FAQ

Administration

Q: I am less than satisfied with the service I've received, to whom may I speak to resolve the issue?

A: The Customer Service Hotline is availalbe at (573) 931-8400 ext. 101. Your concern will be forwarded to the most appropriate party and your call returned on the next business day.

Q: What areas does DAEOC serve?

A: The vast majority of our programs cover the 6 counties of Southeast Missouri (Scott, Stoddard, New Madrid, Mississippi, Pemiscot, and Dunklin). Some programs were created to address specific needs in only one or more counties while our Child Care Food Programs reaches outside of our service area to cover 15 counties. If you are interested in a specific program's coverage, call and speak with program's manager.

Q: Is DAEOC a Federal or State agency?

A: Neither. Although many of the programs that DAEOC oversees are funded through state and federal dollars, DAEOC itself is a private corporation. DAEOC is a private 501c3 not-for-profit corporation incorporated in 1965 and governed by a board of 18.

Family & Community Development

Q: How do I apply for help paying my energy bills?

A: The Family & Community Development department oversees several programs which may be able to assist. Contact one of the DAEOC Outreach Offfices or call our corporate headquarters for additional information. (573) 931-8400 ext. 101.